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What is the cost of monthly service, packages, speeds and features?
What is the cost of installation?
Is a contract required?
How soon can I get service?
How do I get technical information before my business is installed?
How many PC's can I use at once?
What is Domain Hosting?
What is a Static IP?
Do you offer static IP addresses?
What's the difference between Business Class Internet & DSL?
How fast is Business Class Internet compared to DSL?
Does Business Class Internet make you more vulnerable to hackers than
DSL?
Does Comcast provide any type of firewall or virus protection?
What do I do for technical support?
Do you bundle your services?
What is the difference between business and residential service?
Can I use my own modem?
What is the Comcast Partner Program?
Q. What is the cost of monthly service, packages, speeds and features?
A. We offer 2 levels of High Speed Internet service,
called Business Class Internet, with a variety of speeds and features available
to meet the needs of all Businesses across Colorado.
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Q. What is the cost of installation?
A. Each business location is surveyed free of charge
prior to scheduling an installation to determine the connection cost. A number of
factors are taken into consideration to determine the one time connection charge.
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Q. Is a contract required?
A. Yes, agreements begin with one year term.
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Q. How soon can I get service?
A. Typically installations are completed within seven
days. However, in situations that require additional construction, installation
of service may vary.
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Q. How do I get technical information before my business
is installed?
A. We would be happy to assist you to fully answer
any technical questions or specifications that you many have. Please call us
at: 1-866-316-1619.
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Q. How many PC's can I use at once?
A. Business Class Internet standard works best with
2-5 computers, and Business Class Internet enhanced is designed to work with over
5+ computers. Your network administrator would best be able to determine which package
would fit your companies needs, based upon Business Class Internet speeds of up
to 16 Megabytes downstream and 2 Megabytes upstream. If you would like consultative
assistance in determining the service level or number of PC's to connect to the
network, please call us at: 1-866-846-6053.
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Q. What is Domain Hosting?
A. Domain Hosting is a service provided at no charge
to Business Class Internet customers. Comcast will host a registered domain (web
site address) for the company, as well as offering additional site hosting
at a nominal charge.
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Q. What is a Static IP?
A. Static IP address is a feature available with Comcast
Business Class Internet products that allow businesses to host e-mail or FTP servers;
host their own website or use VPN.
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Q. Do you offer static IP addresses?
A. Yes. Both our Standard and Enhanced Business Class
Internet services offer Static IP options.
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Q. What's the difference between Business Class Internet &
DSL?
A. Business Class Internet has several advantages over
DSL:
- Performance - Unlike Business Class Internet modem service, the performance of DSL
is distance limited.
- Value - Comcast offers an end-to-end broadband solution, with all the elements (network,
e-mail, equipment) maintained and supported by Comcast.
- Ease of Purchase - No confusion about providers, support, availability or pricing.
Signing up for our service is easy and convenient. To order call 1-866-846-6053.
- Product Leader - Comcast is the largest broadband ISP in the country.
In short, Business Class Internet provides unsurpassed product stability, reliability
and support system to meet your business needs
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Q. How fast is Business Class Internet compared to DSL?
A. Business Class Internet offers speeds up to 16Mbps
down by 2Mbps up; that's 10 times faster than 1.5Mbps DSL.
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Q. Does Business Class Internet make you more vulnerable to hackers
than DSL?
A. No. All Internet connections should utilize security
software and firewalls to provide defense against hackers.
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Q. Does Comcast provide any type of firewall or virus protection?
A. Yes. Comcast offers several options for Firewall
and/or Virus Protection. For Business customers using Comcast.net e-mail addresses
a Free copy of MacAfee Firewall is available for download.
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Q. What do I do for technical support?
A. Comcast maintains a dedicated Business Class Technical
Support group available 24/7 to assist customers. They can be reached at 1-866-316-1619.
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Q. Do you bundle your services?
A. Yes. Ask about our discount for bundled services.
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Q. What is the difference between business and residential service?
A. Our Business Class Internet service differs substantially
from our Residential services in a number of key ways:
- 2 tiers of speed up to 16Mbps
- Static IP addresses
- Business Class E-Mails
- Dedicated Business Class technical support
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Q. Can I use my own modem?
A. You may use your own Business Class Internet modem
if you have a package that includes a dynamic IP address.
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